Privacy Notice for One Clinic Leigh Ltd trading as One Clinic Dental | Wellness | Pharmacy
One Clinic Leigh Values Your Privacy and Ensures Your Data Protection. Our Privacy Policy explains how we safeguard your personal information when you access our website, regardless of your location.
It also outlines your privacy rights and the legal measures in place to protect your data.
Our privacy policy is designed in a user-friendly, layered format, allowing you to easily navigate specific sections. We recommend utilizing the Glossary for a comprehensive understanding of the terminology used in this policy.
Contents
- Important information and who we are
1.2 Purpose of this privacy notice
1.3 Controller
1.4 Contact details
1.5 Changes to the privacy notice and your duty to inform us of changes
1.6 Third-party links
2. The data we collect about you
2.2 If you fail to provide personal data
3. How is your personal data collected?
4. How we use your personal data
4.2 Purposes for which we will use your personal data
4.3 Marketing
4.4 Promotional offers from us
4.5 Third-party marketing
4.6 Opting out
4.7 Cookies
4.8 Change of purpose
5. Disclosures of your personal data
6. International transfers
7. Data security
8. Data retention
8.2 How long will you use my personal data for?
9. Your legal rights
9.2 No fee usually required
9.3 What we may need from you
9.4 Time limit to respond
10. Glossary
10.2 Lawful basis
10.3 Third parties
11. Your legal rights
12. Cookies notice - Important information and who we are
1.2 Purpose of this privacy notice
This privacy statement is intended to inform you about how One Clinic Leigh gathers and manages your personal information when you use our website, including any details you provide when subscribing to our newsletter or requesting information about our services. Our website is not intended for children, and we do not knowingly collect information about children.
We encourage you to review this privacy notice alongside any other privacy or fair processing notices we may provide on specific occasions when collecting or processing your personal data. This will ensure that you have a comprehensive understanding of how and why we use your data. Please note that this privacy notice complements the other notices and does not supersede them.
1.3 Controller
One Clinic Leigh: is the controller and responsible for your personal data (collectively referred to as [“COMPANY”], “we”, “us” or “our” in this privacy notice).
If you have any inquiries regarding this privacy notice or wish to exercise your legal rights, please reach out to us using the contact information provided below
1.4 Contact details
Our full details are:
Legal entity: One Clinic Leigh Ltd
Email address: admin@oneclinicleigh.co.uk
Postal address: 1 Old Leigh Road , Leigh on sea , SS9 1LB
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We highly encourage you to contact us in the first instance to resolve any concerns you may have.
1.5 Changes to the privacy notice and your duty to inform us of changes
This version is dated 01/11/2023
Ensuring the accuracy and currency of your personal data in our records is essential. Please inform us of any changes to your personal information during your association with us
1.6 Third-party links
On the One Clinic Leigh website, you may find links to third-party websites, plug-ins, and applications. Clicking on these links or enabling these connections may enable third parties to gather or share your data. Please be aware that we do not have control over these third-party websites and are not responsible for their privacy policies. We strongly recommend that you review the privacy notice of each website you visit when you leave our site.
- The data we collect about you
“**Personal Data Definition:** Personal data, or personal information, encompasses any information that can be used to identify an individual. It does not include data from which the identity has been removed (anonymous data).
**Types of Personal Data We Collect:** We may collect, use, store, and transfer various types of personal data, which we have categorised as follows:
– **Identity Data:** This includes your first name, last name, username or a similar identifier, title, and job title.
– **Contact Data:** This category comprises your postal address, email address, and telephone numbers.
– **Technical Data:** It covers details such as your internet protocol (IP) address, login data, browser type and version, time zone setting, location, browser plug-in types and versions, operating system, and platform. It also includes information about the technology on the devices you use to access our website.
– **Profile Data:** Profile data consists of your interests, preferences, feedback, and survey responses.
– **Usage Data:** This category entails information about how you use our website, products, and services.
– **Marketing and Communications Data:** It includes your preferences regarding receiving marketing communications from us and our third parties, as well as your communication preferences.
We also collect, use, and share aggregated data, such as statistical or demographic information, for various purposes. Aggregated data may be derived from your personal data, but it is not considered personal data under the law because it does not directly or indirectly reveal your identity. For example, we may aggregate usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data in a way that can directly or indirectly identify you, we treat the combined data as personal data, and it will be handled in accordance with this privacy notice.
**Special Categories of Personal Data:** We do not collect any special categories of personal data about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, genetic and biometric data, or information about criminal convictions and offences.
**Failure to Provide Personal Data:** In cases where we are required to collect personal data by law or under the terms of a contract we have with you, and you fail to provide the requested data, we may not be able to fulfil the contract we have with you or are attempting to enter into (e.g., providing goods or services). In such instances, we may have to cancel a product or service you have with us, but we will notify you if this situation arises at the time.”
Please note that you should review the content to ensure it aligns with your specific requirements and legal considerations.
- How is your personal data collected?
We use different methods to collect data from and about you including through:
- Direct interactions. You may give us your identity and contact data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
– apply for services;
– subscribe to our service or publications;
– request marketing to be sent to you; or
– give us some feedback. - Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies. Please see our cookies notice.
- Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
– Technical data from the following parties:
a. analytics providers such as Google based outside the EU; and
b. advertising networks and events based inside the EU.
– Identity and contact data from data brokers or aggregators such as event managers and marketing lead providers based inside the EU.
– Identity and contact data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.
- How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email, text message or postage. You have the right to withdraw consent to marketing at any time by contacting us at hello@oneclinicleigh.co.uk.
4.2 Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us at hello@oneclinicleigh.co.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
To register you as a new customer | (a) Identity | Performance of a contract with you |
To manage our relationship with you which will include: | (a) Identity | (a) Performance of a contract with you |
To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identity | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) |
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | (a) Identity | Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | (a) Technical | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
To make suggestions and recommendations to you about goods or services that may be of interest to you | (a) Identity | Necessary for our legitimate interests (to develop our products/services and grow our business) |
4.3 Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
4.4 Promotional offers from us
We may use your identity, contact, technical, usage and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or if you provided us with your details when you subscribe for news and updates, in each case, you have not opted out of receiving that marketing.
4.5 Third-party marketing
We will get your express opt-in consent before we share your personal data with any company outside of One Clinic Leigh for marketing purposes.
4.6 Opting out
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at hello@oneclinicleigh.co.uk.
4.7 Cookies
You have the option to configure your web browser to decline all or specific types of browser cookies, or to receive notifications when websites attempt to set or access cookies. However, if you choose to disable or reject cookies, please be aware that certain sections of our website may become unavailable or may not operate as intended. For additional details regarding the cookies we utilise, please refer to our cookies notice.
4.8 Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at hello@oneclinicleigh.co.uk.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
- Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the glossary section, this includes:
- Internal third parties;
- External third parties; or
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
- International transfers
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
- Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
- Where we use providers based in the United States of America, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the United States of America. For further details, see European Commission: EU-US Privacy Shield.
Please contact us at hello@oneclinicleigh.co.uk if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
- Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
- Data retention
8.2 How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances you can ask us to delete your data: see request erasure below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
- Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on Your legal rights below to find out more about these rights:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us at hello@oneclinicleigh.co.uk.
9.2 No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
9.3 What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
9.4 Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
- Glossary
10.2 Lawful basis
Legitimate interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us at hello@oneclinicleigh.co.uk.
Performance of contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
10.3 Third parties
Internal third parties
Other companies in the business acting as joint controllers or processors, who are based in the EU and provide IT and system administration services and leadership reporting.
External third parties
- Service providers acting as processors based in the United Kingdom who provide IT and system administration services.
- Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
- Your legal rights
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
- Cookies notice
This Cookies notice applies to our website oneclinicleigh.co.uk, all branded pages on third party platforms and applications accessed or used through such websites or third-party platforms (the “Sites”), which are operated by or on behalf of One Clinic Leigh Ltd (“we”, “us”, “our”).
BY USING OUR SITES, YOU ARE CONSENTING TO OUR USE OF COOKIES IN ACCORDANCE WITH THIS COOKIES NOTICE.
What is a cookie? A cookie is a small text file stored by your web browser on your computer or mobile device. Some cookies are essential for the Sites to work and help us provide you with relevant information. They also allow us to recognise your computer (but not specifically who is using it) when you access our Sites and to improve the usability and performance of our Sites.
What do we use cookies for? We use cookies to compile anonymous, aggregated statistics that allow us to understand how people use our sites and to help us improve their structure and content. We cannot identify you personally from this information.
Cookie Name/Title | Purpose |
Google Analytics (__utma, | Google set a number of cookies on pages which include a Google Map. These cookies measure the number and behaviour of Google Maps users. |
Google Maps (SID, SAPISID, APISID, SSID, HSID, NID, PREF) | These cookies are used to collect information about how visitors use our Sites. The information includes the time of the current visit, whether you have been to the Site before and what website referred you here. We use this information to estimate our audience size and usage pattern, so that we can improve our Sites by understanding how people use them. Click here for further information from Google on Google Analytics and your privacy. |
Turning off and deleting cookies. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. If you select this setting you may be unable to access certain parts of our sites. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you access our sites. If you use different devices to view and access our sites (for example, your computer, smart phone, tablet etc.) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.
If you disable the cookies that we use this may impact your experience while on the sites.
Changes to this notice. We may revise this cookies notice from time to time. Any changes we may make to our cookies notice in the future will be posted on this page.
Contact us. Questions, comments and requests regarding this cookies notice are welcomed. Please contact us at hello@oneclinicleigh.co.uk.
